A well-led, strategically managed and customer-focused team that apply the Halarose mission and values to everything they do, ensuring these are embedded in our culture.
William is a man who sets high standards in everything he does and brings an intelligent mind (he has a PhD in Physics from Cambridge University) and a wealth of business administration experience to the company (he was a managing IT consultant at Accenture for six years before joining Halarose in 2005).
Alan is a popular, easy-going genius, famed for his ability to deal with two problems at the same time. He started at Halarose as a Year in Industry student and was sponsored by Halarose during his degree in Mathematics at the University of Oxford.
Matt joined the Halarose Support team in 2013, before becoming our Training Manager in August 2015 and Customer Services Manager in June 2016. Matt ensures that the customer support team continues its excellent service which is so highly valued by our customers and consistently receives 100% satisfaction rates.
Vinay is responsible for the strategy, direction and quality of our products, and is the primary link between our customers and the Development Team. Vinay has a wealth of knowledge and experience at Halarose, joining in 2011 as part of the Support Team, Vinay moved on to become a Tester, followed by Quality Assurance Manager and is now an instrumental part of the Management Team. Away from the office, Vinay enjoys spending time on his motorbike and going caving.
Chris joined Halarose in 2012 as a Test Analyst, and progressed to Quality Assurance Manager in 2016. He has a wealth of software and domain knowledge, and always views things from the customer’s perspective when finding solutions to the problems they encounter. Away from the office, Chris enjoys playing many different sports and travelling the world.
With over one support team member to every ten customers, our knowledgeable team take their time to listen, advise and help solve problems, even going beyond using our software.
The team work internally and externally with existing and potential customers to make sure we are incorporating their needs into everything we do.
The ‘engine room’ of Halarose, is a hub of talent and creativity, supported by a rigorous testing team who ensure the software and services we deliver are of the highest quality.
The team focus on hardware and software requirements and installation, combined with an excellent technical support service to our customers.