democracy through technology

WebEros

Contact Centre solution

WebEros provides read-only access of your live electoral register to other areas of your council such as the Tax Office or a Customer Call Centre.

WebEros is fully configurable and allows the election department to stay in complete control over who gets access to each part of the electoral register and what they can and can’t do.

Having recently been updated for Individual Electoral Registration (IER) to show Household Enquiry Form (HEF) response status and Elector IER status, the system is ideal for Customer Call Centres to manage day-to-day incoming enquiries, allowing your staff to focus on more complex queries.

  • Which polling station should I use?
  • Can I apply for a postal vote?
  • Am I registered to vote?
  • Have I got a postal vote?

WebEros offers great functionalities that are fully configurable, including:

  • Easily searchable by property address or name, permitting the use of wildcards where full details are not known
  • Option to flag letters that are available in our electoral registration and elections management system, Eros for printing
  • Option to allow letters to be printed straight from WebEros, reducing work for the elections office
  • Includes simple explanations that summarise complex IER terms for non-specialised staff

WebEros displays lots of useful information that can be easily viewed, including:

  • Property details, including local polling stations and property notes
  • Details on each elector registered at a property
  • Any changes made to an elector record, for example, the date that an elector was added or removed from the register
  • Valid absent votes details, including details of proxies
  • Details on overseas or service voters
  • Images that are stored against an elector or property, for example, use it to view existing absent vote application forms, or HEF returns

Please contact Halarose for further information on WebEros.

We offer technical training to ensure that your IT team are equipped to provide you with any support required on the IT infrastructure used to host Halarose products.

The training can take place at our offices in Oxfordshire, or our Technical Support Team can arrange to attend your site for your convenience.

The aim of the training is to provide your IT team with hands-on experience of the technical aspects of our products including installation and troubleshooting.

Agenda topics can be tailored to suit customer needs and may include:

  • Architecture Overview
  • Eros Client Installation and Configuration
  • Eros Server Installation
  • Eros Server Upgrade
  • Eros Administration and Systems Management
  • AVantGuard Installation and Configuration
  • AVantGuard Upgrade
  • AVantGuard Systems Management
  • Hera Overview
  • WebEros Installation and Configuration

These training sessions are limited to six delegates to ensure that discussions can take place, questions can be answered and ideas and techniques can be shared.

If you, or a colleague, would like to attend the next technical training session please email support@halarose.co.uk for further information.

Key features & benefits

Updated for IER, including definitions of terminology

Reduces workload considerably, allowing Customer Call Centres to manage daily enquiries

Fully configurable, so you stay in control

Information displayed in a manageable way

Optional extras available, such as letter printing, reducing workload even more for the elections office

LASA

We have been awarded with a place on the Local Authority Software Application agreement for the supply of Electoral Management Software to Local Authorities.

A wide range of our products and services are available on this framework.

The Crown Commercial Service (CCS) works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.